An important review of many often-forgotten new business basics plus some other reminders that every business owner and new business pro needs to know. Use this list of our Top 40+ to spark some of your own ideas about things you need to do to get more new business now.
NOTE: If you have any more please let me know and I’ll add them to the list
1. Move into Public relations
- When the economy slows down and media spending falters.
- Money spent by clients is usually all fee.
- If you’re not into this, move that way now.
- Expand that part of your operation.
- Stress with all your clients. It’s a real money maker.
2. Dress the part
- When business gets bad, this helps.
- You’ll do better
- When clients see you, they have more confidence in you.
- Always dress one notch better than your prospects and clients.
3. Remember outstanding business signage
- Walk in business can often be strong and highly profitable.
- Many agencies in high traffic locations have reported surprising results by listing what they do: advertising, branding, digital, public relations.
- Key in on what you want and refer the rest.
- Walk in business is usually fee business which is good.
4. Get a strong narrow focused point of view?
- Be clear about what you do.
- Too many agencies hide the fact that they’re an agency.
- Use a strong energy line as part of your corporate identity package.
5. Stress your benefits
- You help businesses grow.
- You move markets.
- You generate results.
- You return a lot for a little.
6. Get a new business lead going contest
- Talk up new business with your staff.
- Get them hunting for leads.
- Ask everyone for three leads per month.
- Everyone who does, goes to lunch with the boss.
7. Use your best new business assets better—your senior staff
- Not always great at new business, but good to start building relationships
- What you need are relationships and your senior staff are in the best position to get relationships started.
- Senior staff are the ones who prospects want to see.
- Get them “sharking” for you on major pieces of business whales
- Get them a limited number of prospects to reach out to maybe 5.
- You land one; the staff member gets a great reward.
8. Work one industry hard
- Agencies have conflicts. Consultants have areas of expertise.
- Develop an area of expertise for your agency and work that vein hard.
- Prospects respond well to category experts.
- And industry experts can work ocean to ocean.
9. Work close to home
- Most agencies drive by good accounts all day long.
- Go “smoke stacking” for leads.
- Look for successful businesses close at hand.
- Remember the story of the prospector who was surrounded by acres of diamonds. But he stopped a foot too short.
10. Work your Direct Flight markets
- Used flight schedules to target key cities
- Follow one-flight rule
- Helps speed up servicing distant accounts
- A better story for prospects
11. Work your clubs and organizations
- Relations are easy to make
- Use as referral base
- Don’t have to lead, just participate
- Good source of leads
12. Get on a charity board
- Charities attract big names from important brands
- Charities are on the look out for business leaders with connections
- Advertising agency leaders can be very important to charities
- Most charities represent a target-rich environment
13. Launch web 2.0
- Easy to start
- Use social networking sites like Facebook, Twitter, and Linked In
- Quickly makes the author an expert
- Feedback is quick and simple
- Video add personality
- Helps if you offer value and have a point of view
14. Nudge prospects with white papers
- Historically effective
- Move to new medium on line
- Add diagrams and examples
- Distribute to leads as examples of our thinking
15. Make sure your office looks the part
- Have an aspiration look
- Your office is you
- Most people believe a messy desk equals a cluttered mind
- Win the perception battle
16. Check your brand
- Look carefully at your corporate identity pieces
- Do the business card check
- Be sure and look the part from a design standpoint
- Say what you do
17. Check your energy line
- Make it clear
- Make it distinctive
- Try to make it memorable
- Make it work for you
18. Check your curb appeal
- Your front face
- Little effort pays big dividends
- Signage counts
19. Work referrals
- The art and science of getting referrals
- The importance of asking
- The power of a call behind a referral
- Write the referral letter yourself
20. Exceed expectations
- Check on your performance
- Use agency report card after 90 days, 6 months and 12 months
- Most upset clients will let you know if asked
- Most upset clients wouldn’t let you know if not asked
21. Go after more organic growth
- Work from existing clients is 7 times more profitable
- Easier to win and easier to service
- How easy is it to sell cross-services at your place
- Many account managers refuse to let others in
22. Expand your services
- When ad business slows down the PR business expands
- Do you offer a full range of services your clients need
- Can you cross brand some internal services and sell direct?
23. Move into consulting
- Great source of highly profitable revenue
- Difficult to sell to existing clients
- Not difficult to sell to prospects
- House in the same location, use same staff
24. Sell in branding work
- The most powerful line in new business
- Reorients the review
- Solve the brand problem before solving the advertising problem
25. Make everything integrated
- Never again let a single source solution leave your building
- If it’s not integrated, you can’t take it to a client
- Easy to so
- Don’t try to sell with an empty wagon
26. Reactivate old clients
- Clients love it
- I was thinking about you this morning and had an idea you might be able to use
- I sure miss working with you
- Reach out
27. Work government accounts
- They have the money
- A specialized client
- Make a start
- Become an expert
28. Develop a specialty
- Clients want to hire experts
- What are you expert in?
- Build a specialty
29. Work the trade shows
- Easy to find prospects
- Time to talk
- Surprisingly little competition
- Don’t go to close. Go to meet. Build relationships.
30. Expand your reading
- Read professionally
- Match one for one
- Keep a list of books you like
- The joy of being well-read
31. Remember cross-town mergers
- Efficient to do
- Lots to leverage
- Easy to make one plus one equal three
- Have someone else do the search
32. Do 10 a week outreach letters a week
- Great habit to get into
- Call behind each one
- The power of leaving voice mail
- Big shots read their mail
33. Use more business cards
- More European and Japanese than American
- Best reminder
- Personal way to say I’m interested in you
- Sets up the call back
34. Join lead generating network
- Big source of leads and referrals
- The bigger the group the better
- Love having ad agencies join up
- Keeps you looking
35. Work your marketing and advertising associations
- Go where the clients are
- Often find little competition
- Make relationships
36. Look for prospects in trouble
- Companies in trouble are most open to new ideas
- Old agency/client relationships may not be able to stand the stress
- Fishermen know the value of casting where the water’s rough
37. Look for clients going through rapid expansion
- Many agencies don’t know how to keep up
- Any big client using distant agencies need local help
- Reach out larger accounts and position yourself as being able to work well with the lead agency
- You want to become Profitable #2
38. Generate leads for your firm with a supplier open house
- Media and free-lancers know which agencies are in trouble first
- Reach out to them with an annual open house at your firm
- The best source of leads year after year come from the trade
- A thank you and a reminder that our clients are your clients and maybe some of your clients should be our clients
- Watering the grape vine.
39. Build a free offer into your new business planning
- Free one-day planning session
- Call it the DayOne
- Senior management attends
- Full discussion on opportunities and trends
40. Take advantage of distribution knowledge
- Channel management is very valuable
- Teach clients how to compete
- Make a living off of Wal-Mart tactics
41. Crash a review
- Send a crowbar with a note.
- Pardon us for prying into your review, but …
- Search consultants hate it but clients like your taking the initiative
- Point out how your obvious expertise must have been overlooked
42. Sign up for Referral Services
- Alert you to upcoming and just issued RFPs
- Give you time to partner up if need be
- Need to make sure you can win the RFP battle
- Most agencies aren’t aware of the upscale look of many submissions
43. Advertise on Google/Bing
- Promote your specialized services and knowledge base
- Do a key word campaign
- Low cost and surprisingly efficient
- Clients are not put off by it
44. Make sure you focus on clients that have agencies
- Don’t pioneer
- Go after clients who are using good agencies
- Pioneers are usually found dead along the trail
- Trying to pitch a client with an in-house agency is most often a lost cause
45. Revisit your prospect list
- If you don’t have one, get one.
- Goes out of date at a rate of 75% per year some change
- Keep it current weeding your crops
- Don’t mail without calling behind the mail
46. Call clients you formerly worked for
- You are already up to speed
- Use your expertise
- Don’t be afraid to try
47. Get a new business contest going
- Pay for referrals that lead to a visit
- Make it fun
- You’ll be surprised at what your staff can find
48. Offer a big idea to a client
- Brain storm some solutions
- Do this after you have the appointment
- If you can’t find a big idea, do a Ben Duffy
49. Work your old pitch list
- Maintain contact with the ones you lost
- Remember the 6 letters
- Start nudging them
- Find a project/opportunity to be of help
Reminder: If you have any more please let me know and I’ll add them to the list
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